Group 53

Helping our customers maximise cash and reduce risk every day

Empowering CFOs, Finance Directors and AP Managers with a smarter way to do Accounts Payable.

Our ethos is to delight our customers and work hard to ensure they receive the best value from our solutions and services.

Right from the start you will be partnered with a dedicated customer success manager who will support you and your finance team throughout your FISCAL lifecycle. We work with you to monitor your progress and overall customer health, encouraging growth and giving you a helping hand where needed.

Onboarding

With FISCAL you don’t simply buy our software and then you’re left to fend for yourself. We support you every step of the way and take the strain off your IT team. When you commit to NXG Forensics®, you benefit from consulting services provided by our trusted advisors.

Partnership

Your Customer Success Manager will work closely with you to ensure that FISCAL is constantly improving our solutions to suit the ever-changing world of the finance department. You will also be invited to workshops, advisory boards and networking events to give you the chance to be part of our development roadmap.

Training

We will make sure you are given the best training and advice for your chosen solution. Our team will teach you how to use the solution, customise it, upload data, and run and interpret reports.

Customer Outreach Programme

We ensure you and your teams’ personal growth and continuous improvement.

  • Complimentary workshops and mini training sessions
  • Free interactive webinars on topical subject matter
  • Unlimited access to Minerva our dedicated on-line training programme & support tool
  • Monthly Customer Newsletter with updates, hints & tips to keep you up-to-date with the latest solutions, services and free events

Specialised Services

From recovery audits on historical transactions and statement reconciliation, to advising on methodologies and best practices around your supply chain risk strategy, we work with you to fully understand your organisation’s business processes, values and culture, so that we can provide best practice guidance on how to get optimum business value from NXG Forensics.

Customer Networking

We encourage our customers to network globally with like-minded finance professionals.

  • Product Workshops
  • Strategic Advisory Board
  • Special Interest Groups
  • EMPOWER
  • LinkedIn Customer Groups
  • Customer Reference Programme

Customer Growth

You will never outgrow us because as you grow, we grow.

Your Customer Success Manager will always seek to ensure you have the correct services and solutions to match you and your organisation’s needs.

Every aspect of the solution is scalable to your organisation’s needs and configurable as your requirements expand.

EMPOWER

Our two-day annual complimentary EMPOWER Customer Forum & Gala dinner represents a collective opportunity to unite and surround ourselves with procure-to-pay expertise.

We take the time to look at what’s changing in the world of finance, and consider the issues and pain points you are currently facing so we can work to solve these and deliver a continually evolving product that consistently delivers customer success.

Fireside Chat

90-second explainer

Daytona Earley, Customer Success Manager in discussion with
Cathy Rovano, Accounting Manager MNP Corporation
Play Video

Customer Success Stories & Testimonials

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