Your success is our success
Together we achieve best-in-class AP.
Our purpose is to ensure your experience is as simple, trouble-free and successful as possible. I take pride in knowing that my team delivers the best customer journey, where we leverage our knowledge, experience and passion to deliver a first class service to all of our customers.
Cindy Thöle, Head of Customer Success, FISCAL Technologies
The customer journey is at the heart
of everything we do
Our ethos is simply to delight our customers and work hard to ensure they receive the best value from our solutions and services.
Right from the start you will be partnered with a dedicated customer success manager who will support you and your finance team throughout your FISCAL lifecycle. We work with you to monitor your progress and overall customer health, encouraging growth and giving you a helping hand where needed.
Onboarding
With FISCAL you don’t simply buy our software and then you’re left to fend for yourself. We support you every step of the way and take the strain off your IT team. When you commit to NXG Forensics®, you benefit from consulting services provided by our trusted advisors.
Partnership
Your Customer Success Manager will work closely with you to ensure that FISCAL is constantly improving our solutions to suit the ever-changing world of the finance department.
You will also be invited to workshops, advisory boards and networking events to give you the chance to be part of our development roadmap.
Training
We will make sure you are given the best training and advice for your chosen solution.
Our team will teach you how to use the solution, customize it, upload data, and run and interpret reports.
Customer Outreach Program
We ensure you and your teams’ personal growth & continuous improvement with:
- Complimentary workshops and mini training sessions
- Free interactive webinars on topical subject matter
- Unlimited access to Minerva our dedicated on-line training program and support tool
- Monthly Customer Newsletter with updates, hints and tips to keep you up-to-date with the latest solutions, services and free events
Specialized Services
From recovery audits on historical transactions and statement reconciliation, to advising on methodologies and best practices around your supply chain risk strategy, we work with you to fully understand your organization’s business processes, values and culture, so that we can provide best practice guidance on how to get optimum business value from NXG Forensics.
Customer Networking
We encourage our customers to network globally with like-minded finance professionals.
- Product Workshops
- Strategic Advisory Board
- Special Interest Groups
- EMPOWER
- LinkedIn Customer Groups
- Customer Reference Program
Customer Growth
You will never outgrow us because as you grow, we grow.
Your Customer Success Manager will always seek to ensure you have the correct services and solutions to match you and your organization’s needs.
Every aspect of the solution is scalable to your organization’s needs and configurable as your requirements expand.
EMPOWER
Our two-day annual complimentary EMPOWER Customer Forum & Gala dinner represents a collective opportunity to unite and surround ourselves with procure-to-pay expertise.
We take the time to look at what’s changing in the world of finance, and consider the issues and pain points you are currently facing so we can work to solve these and deliver a continually evolving product that consistently delivers customer success.
Customer Success Stories & Testimonials
We recently moved our ERP system. The support from our Customer Success Manager and the Services Team was second none. Absolutely no negative impact on our data and the downtime was minimal. The whole process was seamless due to FISCAL’s support of this change.
AP Manager, Newham & Havering
NXG is fantastic. The time and money saved has been great ROI. We have prevented over $100,000 of erroneous payments.
Finance Director, MNP
