FISCAL Case Studies.

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Islington Council: Case Study

Islington Council were facing prompt payment pressures, whilst also working with fewer resources. Overpayments were being missed, and using external auditors was expensive and time-consuming. After implementing FISCAL’s solution, they now enjoy best-in-class payments processing and analysis, past overpayments are easily recovered, and future errors are proactively avoided.

Introduction

Islington Council is a local authority for around 190,000 residents in North London. With high volumes of invoices to pay and a long list of suppliers, the council knew that even the best accounting systems and internal procedures couldn’t necessarily prevent all duplicate payments and errors. However by using highly specialised accounts payable audit software daily, Islington can catch these errors early, save time and improve cost-efficiency.

Significant time and cost savings with all invoices and payments thoroughly checked.
Details

As with many local authorities, Islington has a large master supplier file and manages tens of thousands of supplier invoices each year. Nationally, duplicate payments make up between 0.5% and 0.1% of all annual invoice payments, meaning that one in 1000 payments could be a duplicate. The council was rightly concerned about the risk of overpayments and fraud.

Since 2008, Islington has been under increasing pressure from central government to pay suppliers quickly, typically within 10 days, while simultaneously maximising public funds. To help meet these objectives, its main goals were to:

  • Clean its extensive master supplier file
  • Identify and recover past duplicate payments
  • Catch future duplicate payments before they were processed and paid

The Accounts Payable (AP) team recognised a need to improve the existing systems and processes. With this in mind, Rezan Watts, the council’s Payment Services Manager, was keen to identify a software solution that would become part of its payment processes, reinforce its own audit checks, and help develop best-in-class accounts payable practices.

Solution

Islington installed FISCAL’s industry-leading accounts payable audit software, to help strengthen its existing payment controls. Thanks to highly sophisticated unique search algorithms and pattern matching techniques, the software identifies duplicate payments, supplier fraud and errors.

It has the ability to work alongside any accounting system, without requiring a lot of IT resources as it does not need a direct interface with the council’s existing accounting software. Islington was impressed that the software was simple to install and use, with no need for extensive training. Additionally, as it takes less than an hour to highlight real results, the council uses it every day to provide the greatest protection.

FISCAL provides the council with the right solution at the right price, which is particularly important in the current economic climate. FISCAL’s Forensic solution is used and trusted by more than 50 local authorities in the UK.

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