FISCAL Case Studies.

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Allscripts: Case Study

Discover how Allscripts reduced errors and overpayments, whilst also reducing their risk exposure and wasted processing time by using FISCAL Technologies.

Introduction

Allscripts is a global healthcare IT solution provider, delivering solutions that connect people, places and data in clinical, operational and financial communities, with the ultimate goal of empowering caregivers to make better decisions and provide better care. They provide hospital and health management systems including electronic health records (EHR) and solutions around population health, precision medicine and financial management.

Headquartered in Chicago, Allscripts has regional Accounts Payable payment centers in multiple US cities and an AP Support team providing invoice data entry in India.

“Across the areas of duplicate payment prevention, time savings and process improvements we have seen an excellent return on investment”
Details

The Accounts Payable team processes around 36,000 supplier invoices to the value of $688 million annually.

The team used to rely on manual checking to identify overpayments, which was periodic and retrospective and led to costly recovery attempts. As a growing organisation, Allscripts recognised the need to mitigate their risks. Their ERP did not detect all types of supplier and invoice issues, and they had too few resources to continue manually. They searched for an automated solution with the following capabilities: Analysis of transactions across operating units and payment sites, evaluation all suppliers, protection from overpayments and identification of process improvements.

The resolution was to implement FISCALs software, providing the team with all the above capabilities. It allowed the team to check invoices before payment and detect risks, allowing the team to see where improvements were needed.

Solution

Allscripts chose to implement FISCAL’s AP Forensics solution in 2013, to provide the team with an automated and preventative approach to checking for duplicates and other irregularities in supplier details and proposed payments.

To build on the benefits the solution achieved for the business, Allscripts transferred to FISCAL’s P2P risk management solution in 2019 to add more powerful forensic and AI-powered analysis. This solution finds more risks and has a streamlined, more intuitive user interface. The Senior Disbursements Specialist at Allscripts said: “Since we transferred to NXG it feels like someone is doing the work for me.”

All new and amended transactions are extracted from Oracle Financials, loaded into our software solution and analysed each night. This produces a short, prioritised list of high-risk transactions that can be reviewed daily and, most importantly, takes place before the supplier weekly payment run takes place.

FISCALs software meets Allscripts’ requirements of finding and preventing overpayments and other risks throughout the distributed AP teams, and supports P2P process improvements at corporate headquarters.

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