Transaction risk intelligence
Automated supplier statement reconciliation
Supplier risk intelligence
Managed AP recovery audit
Supplier file performance review
Forensic risk analysis
Consulting and bespoke reporting
Support that doesn’t stop for the holidays
As the cold weather sets in and the holiday light go up, we’re feeling sentimental.
We’d like to say a heartfelt thank you to all our customers, partners and everyone the FISCAL team have worked with through this year.
We know that at the end of the year, the pressure is on for finance teams, with reduced staffing, tight deadlines and potential risk exposure ever-present. So, we want to reassure you that although our team are taking a well-deserved break, we’re still committed to uninterrupted spend protection and first-class support through the festive period.
You can rely on our platform to run through the festive period, and we’ll have support available for your queries.
Our festive season support hours for 2025
For urgent requests, our team will be available for support throughout the festive season. Please see the below chart for our full support hours for the UK and US.
Date | UK support times (GMT) | US support times |
22nd December | 9am-5pm | 9am – 4pm PT 9am – 5pm CT 9am – 5pm EST |
23rd December | 9am-5pm | 9am – 4pm PT 9am – 5pm CT 9am – 5pm EST |
24th December | 9am-5pm | 9am – 4pm PT 9am – 5pm CT 9am – 5pm EST |
25th December | Closed | Closed |
26th December | Closed | Closed |
29th December | 9am-5pm | 9am – 4pm PT 9am – 5pm CT 9am – 5pm EST |
30th December | 9am-5pm | 9am – 4pm PT 9am – 5pm CT 9am – 5pm EST |
31st December | 9am-5pm | 9am – 4pm PT 9am – 5pm CT 9am – 5pm EST |
1st January | Closed | Closed |
2nd January | 9am-5pm | 9am – 4pm PT 9am – 5pm CT 9am – 5pm EST |
Please note that the office is closed between the 25th December and 1st January and only support will be available.
How to contact FISCAL during the holidays
Here’s where you can find support for our platform during the holidays:
- Find the FISCAL customer support portal here. Here, you can find support documents and see the service status for our platform.
- Email: [email protected]
- Helpline number: +44 (0)345 867 7136 (UK) or +1 888 999 6505 (US).
When creating support ticket, please share all the information you can on your issue – include screenshots where possible to help us solve the issue as quickly as possible.
Preparing for a strong start to 2026
With controls needing more effort than ever, we’re pleased to be supporting so many of you, making your working lives easier and simpler with controls that align with your workflows, and dedicated staff looking to help you make the most of the platform.
We hope that you have a fabulous festive period, one that’s as worry-free as possible thanks to our solutions.
New year is a fantastic time to start thinking about new ways of working. Speak to your customer success manager and see how we can help you further.
